Terms of Use


To become a member of the Stars PH Panel, you need to register with Stars PH and create a Stars PH Account on one of the Platforms (“Stars PH Account”) by following the registration process.

Potential members must complete a Stars PH Account registration form to be part of the Stars PH Panel. Stars PH registration forms may include:

  • registration form available on Stars PH surveys mobile application;
  • registration form available on Stars PH website

In consideration of Stars PH accepting your application for a Stars PH Account and granting you a Stars PH Account, access to be a member of the Stars PH Panel, and/or to use of the Platforms, you agree to:

  • provide accurate and complete information about yourself as prompted by the Stars PH Registration process, both for Stars PH website and mobile application;
  • keep and promptly update your personal details, including your Stars PH Account, so as to keep it true, accurate, current and complete;
  • provide honest and accurate survey responses to the best of your knowledge and ability.

You are not permitted to participate in any of Stars PH’s activities or on any of the Platforms if you are a minor. Notwithstanding you must be 16 years or older to participate on the Platforms. Where you are 16 years of age or older but are still considered to be a minor in your country of residence, you shall obtain the permission of your parents or legal guardians whom we assume approve your use of the Platforms and have read and agreed to these Terms. As far as is permitted by law, Stars PH accepts no responsibility regarding any activities which may be conducted by minors without the permission of their parents or legal guardians. If you are a parent or legal guardian and you give your permission for your child to register and participate in any Stars PH activities or to use any of the Platforms, you shall be deemed to have read and agreed to these Terms by your minor. You will also have to be a citizen of, or permanently residing in the Philippines to be eligible to participate on the Platforms.

By accessing or using the Platforms, you represent and warrant that you meet the eligibility requirements set out above. In the event that you do not meet any of the eligibility requirements, Stars PH has every right to suspend your use of any of the Platforms, including your right to claim any rewards without liability for compensating you for the loss of use of the Platforms or any loss of right to any rewards.

If you provide any information that is suspected to be untrue, inaccurate, not current or incomplete, Stars PH has the right to suspend or terminate your Stars PH Panel membership, Stars PH Account and or use of the Platforms. Any Points accrued in suspended or terminated Stars PH Accounts may be forfeited.

Only one Stars PH Account is permitted per member for which Points is awarded. Any member found to have multiple Stars PH Accounts may have all of his/her Stars PH Accounts terminated without notice and any Points accrued in such additional Stars PH Accounts will be forfeited. Stars PH reserves the right to retract, reclaim or seek reimbursement for any rewards claimed or prizes won through unauthorized additional Stars PH Accounts. Stars PH may demand proof of identity in the event of a dispute. A unique email address must be used in respect of each Stars PH Account.

Members may accrue Points for their Stars PH Account in the manner prescribed by Stars PH, which includes participating in any activities for which Points is awarded. The amount of Points accrued for participation in such activities will be notified to members via authorized communications.

Temporary email addresses are not acceptable forms of email addresses allowed on Stars PH or any of its Platforms. Any Stars PH Account found associated with a disposable or throwaway email address may have all of their Stars PH Accounts terminated without notice and any Points accrued in such additional Stars PH Accounts will be forfeited.

Each member should use their own personal mobile device to create their Stars PH Account. Members are not allowed to access more than one Stars PH Account on their personal mobile device, or share mobile devices to use the Platforms. Doing so may result in members’ Stars PH Account being suspended, cancelled, or both.

Each Stars PH Account must only be accessed by the individual member whose unique email address was used for registration, and may not be accessed by any other individual without the written permission and authorization of Stars PH. You agree to notify Stars PH immediately when you become aware of, or suspect any unauthorized use of your login information, Stars PH Panel account, or any other breach of security.

In the event that another individual accessed your Stars PH Account, Stars PH reserves the right to suspend the account until a resolution has been reached. Stars PH may reclaim any Points or incentive earned by the access of the unauthorized user, for which the member or unauthorized user will have no recourse against Stars PH.

Points earned will be recorded in a member’s Stars PH Account, and is only available for redemption when the member has reached the specified fulfilment level as determined by Stars PH. Points may not be transferred to other Stars PH Accounts nor pooled together in any manner and the sale or barter of Points is strictly prohibited. Points has no monetary value, and cannot be used for any purpose other than redeeming the reward. Once used, the Points is non-refundable.

Stars PH reserves the right to change the type of activities through which Points may be accrued and to vary the frequency that members get invited to such activities. The rewards offered and fulfilment levels required for redemption of Points are subject to change. All rewards are subject to availability.

You agree not to use the Platforms in any way other than in good faith, including, but not limited to, providing false answers. Stars PH reserves the right to adjust Member’s accrued Points amount or deny redemption of any Points if any Member’s survey responses contain (or are suspected to contain) falsified data or is deemed inaccurate by Stars PH’s standards, for which we have full discretion and authority.

Phone numbers, email addresses or personal unique identifiers for reward claims linked to your Stars PH Account should not be shared or used with other Stars PH Accounts. In the event of any suspicious activity that leads Stars PH to believe that an individual is collecting and redeeming Points on several accounts, Stars PH reserves the right to deny redemption of any Points and suspend and cancel all of the affected Star PH Accounts.

Stars PH reserves the right to take any necessary measures to remove or suspend any users suspected of misuse, inappropriate activity or impersonation. In the event of noncompliance, misuse, impersonation or fraudulent activity of any users, Stars PH reserves the right to take legal action against users.

Stars PH reserves the right to terminate any Stars PH Account that has been dormant (where the member has not accessed and/ or engaged with Stars PH’s survey mobile application) for a period of 12 months or more. Accrued Points for terminated accounts will be forfeited.

If you have been issued an account by Stars PH in connection with your use of the Services, you are responsible for safeguarding your password and any other credentials used to access that account. You, and not Stars PH, are responsible for any activity occurring in your account (other than activity that Stars PH is directly responsible for which is not performed in accordance with your instructions), whether or not you authorized that activity. If you become aware of any unauthorized access to your account, you should notify Stars PH immediately. Accounts may not be shared and may only be used by one individual per account.

Stars PH occasionally sends notices to the email address registered with your account. You must keep your email address and, where applicable, your contact details and payment details associated with your account current and accurate.

Stars PH may terminate your account and delete any Content contained in it if there is no account activity (such as a log in event or payment) for over 12 months. However, we will attempt to warn you by email before terminating your account to provide you with an opportunity to log in to your account so that it remains active.

Information and content made available to you on the Platforms may be of a confidential or proprietary nature including, but not limited to, survey content. You must hold in strict confidence and not disclose to any other person any information and content that you access or learn in connection with your participation in any survey or activity on or related to the Platforms.

You must not use any such information or content for any purposes, including for commercial purposes, other than in accordance with these Terms. If you breach this obligation, in addition to the forfeiture of your Points and termination of your Stars PH Panel account, you may be liable for damages to Stars PH and/or our clients caused by the result of your breach.

You hereby agree to notify Stars PH immediately if you learn or suspect any use or disclosure of, or access to, any such information or content other than as specifically authorized in these Terms.

You may be able to earn extra Points by referring friends and family to the Stars PH Panel, provided they join using your unique referral link. The conditions attached to the awarding of such extra Points are explained in Stars PH’s mobile survey application.

When referring potential members, you agree not to pose as or claim to represent Stars PH and you will not attempt to mislead or deceive prospective members into using your Referral Link to join.

You agree to inform any prospective members you refer that they will be using your Referral Link and that you will receive Points if they join the Stars PH Panel via your Referral Link.

Stars PH reserves the right to restrict or deny redemption of any Points claimed via Referral Links if users are found to abuse our Referral Links.

Stars PH reserves the right to suspend or disable a members’ referral link should we find a reason to suspect that member is abusing the Referral Links and or any other feature of the platform.

Use of the Platforms may allow you to interact with or submit content to the Platforms, including opinions, ideas, feedback or other information or content. This may be visible to other Members on the Platforms or the general public.

While using the Platforms, you agree not to:

  • Impersonate any person (living or dead) or entity;
  • Forge headers or otherwise manipulate identities in order to disguise the origin of any content transmitted or provided through using the Platforms;
  • Upload, post, link to, email or otherwise transmit any unsolicited or unauthorized advertising, promotional materials, "junk mail", "chain letters", "phishing emails", "pyramid schemes", or any other form of solicitation;
  • Collect, or store personal data about other individuals;

If you no longer wish to be a member, please contact Stars PH through any of the Platforms or at [email protected]. Stars PH will then cease to contact you, subject to a 10-day administration period. You therefore acknowledge and agree that if you terminate your membership, you may continue to receive emails from Stars PH for a period of 10 days thereafter. In terminating your membership, any accrued Points will be forfeited.

You agree that Stars PH, in its sole discretion, may cancel or suspend your Stars PH Panel account, prevent or restrict your use of the Platforms, or remove or discard any User Content, at any time for any reason, for which you or any third-party will have no recourse against Stars PH.

Stars PH reserves the right to terminate any of the Platforms for any reason at any time. In such a case and unless specified otherwise, any Points accrued in any Stars PH Accounts may not be redeemable by any Member. Stars PH will endeavor to communicate to all Members the termination period. However, Stars PH will not be liable for failure to notify any Member regardless of the reason.

You expressly agree that your use of the Platforms is at your sole risk. All Platforms and content on the Platforms are provided on an “as is” and “as available” basis. Stars PH does not represent or warrant that the information accessible via the Platforms is accurate, complete, or current. You hereby release Stars PH, its subsidiaries, affiliates, and third-party providers from all liability regarding the redemption and use of any rewards, including any rewards that, after receipt, may be lost, stolen or destroyed.

Stars PH disclaims all warranties, whether express or implied, including but not limited to any implied warranties of merchantability, of fitness for a particular purpose, of results, and of accuracy or completeness or privacy or security of information.

Stars PH further disclaims any warranties of uninterrupted use, operation, or availability of the services or any content, or that any submission or transaction request you attempt using the Platforms will be successful, uncorrupted, or completed within a reasonable amount of time.

You hereby agree to indemnify and hold harmless Stars PH, its subsidiaries, affiliates and agents, and each of its respective directors, officers and employees from and against any and all liability, damages, losses, claims (including but not limited to reasonable legal fees) resulting in any way from your use of the Platforms or resulting from any breach of these Terms, whether such breach is carried out by you or by any other person through your Stars PH Account.

All notices given by Stars PH to Members will be sent through the Platforms or sent to Members’ designated email addresses as provided during the Stars PH Registration Process.

Stars PH reserves the right to take legal action against you to recover any losses, damage, liabilities, costs or expenses that we suffer or incur as a result of your breach of these Terms and to enforce any right or remedy that we have at law. Stars PH’s failure to act with respect to a particular breach does not constitute a general waiver of Stars PH’s right to act with respect to subsequent or similar breaches.

Any provision of these Terms that is found to be invalid, unlawful, or unenforceable by applicable law will be severed from these Terms, and the remaining provisions of these Terms will continue to be in full force and effect.

These Terms shall be governed by the laws of Philippines and you agree to submit to the exclusive jurisdiction of the Philippine court system.

These Terms have been drafted in the English language. In the event of any inconsistency between the English version of these Terms and any of its translations, the English version shall prevail.

You hereby expressly consent to Stars PH’s collection of your personal data including, your name, e-mail addresses, internet protocol or MAC addresses through the use of cookies, or such other personally identifiable information that may be requested under the Stars PH Registration Process in order to provide the above-mentioned services on the Platforms to you. In the event that you do not consent to the provision of your personal data, we will not be able to proceed with the creation of your Stars PH Panel account nor will you be permitted to participate in any Stars PH activities or surveys, or use any of our Platforms.

When participating in the Stars PH Panel or any other surveys or activities on the Platforms, it may be necessary for us to use your personal data in order to verify the suitability of the respondents to the surveys and we may also provide your anonymized personal data to our clients for the same purpose. From time to time, it may also be necessary to disclose your personal information to our IT service providers. In agreeing to create your Stars PH Account, you also consent to such disclosures.

You have the right to access any of the personal information provided to Stars PH at any time. You may amend, correct, update or delete your personal information by accessing your Stars PH Account. However, please note that if insufficient personal information is provided to Stars PH, it may no longer be possible to maintain your Stars PH Account, participate in the Stars PH Panel or access the Platforms. Upon any amendment, update or correction being effected, you consent to us updating any party to whom your personal data had been previously provided to as well as to use your updated, corrected or amended personal data to continue to provide the services herein.

Where you are unable to correct your personal information from your Stars PH Account, please contact us at [email protected] in order that we may evaluate your request and act accordingly.

You may obtain more information about our Privacy Policy here. Should you have any questions about our Privacy Policy or the terms relating to your personal data under the Terms herein, please do not hesitate to contact our Data Protection Officer at [email protected] to have your questions addressed.